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the lemon law guidelines

Only dealership customers with warranties are protected under the Federal Lemon Law.01-The Federal Lemon Law-01

You undoubtedly take a lot of pride in your dealership and the inventory you offer. However, whenever you are selling cars — especially used cars — no matter how careful you are about choosing them, there’s a chance they could be destined for a lifetime of constant repairs (and headaches for the owners).

But what do you do if a customer you sold a car to comes back and complains that you sold them a “lemon”? How can you tell the difference between a fluke (like the car randomly stalling) and a pattern that proves consistent mechanical issues? And what are your obligations to the consumer according to the law?

Every dealership needs to understand the Magnuson-Moss Warranty Act, more commonly known as the Federal Lemon Law, which was instituted in 1975 to govern consumer product warranties.

What your dealership needs to know about the Federal Lemon Law02-The Federal Lemon Law-01

The idea of the Federal Lemon Law isn’t about whether or not a vehicle works, it’s about the warranty a customer buys to protect that purchase. If you have a customer that returns to complain about a lemon, but they did not get a warranty, the Federal Lemon Law doesn’t apply in that case; only consumers with written warranties are covered.

To understand your obligations under the Federal Lemon Law, it’s helpful to think about why Congress passed it in the first place. They wanted to:

• Ensure consumers could get complete information about warranty terms and conditions.

• Give consumers the opportunity to compare warranty coverage before buying.

• Promote competition among dealerships on the basis of warranty coverage.

• Strengthen incentives for dealerships to perform their warranty obligations in a timely and thorough manner.

According to the Federal Trade Commission (FTC), there are three basic requirements that could apply to your dealership:

1. As a warrantor, you must designate, or title, your written warranty as either “full” or “limited.”
2. As a warrantor, you must state certain specific information about the coverage of your warranty in a single, clear, and easy-to-read document.
3. As a warrantor or a seller, you must ensure that warranties are available where your warranted consumer products are sold so that consumers can read them before buying.

It’s not just the Federal Lemon Law — read up on state laws, too

The Federal Lemon Law applies to every dealership in every state, but you may also have state-specific Lemon Laws that you must comply with as well. Some states have these laws on the books, while others have used-car buyers’ rights, but it’s up to you to know the exact laws in your state.03-The Federal Lemon Law-01

While the definite legal details vary from state to state, there is a general idea that applies to most. Usually, if a vehicle continues to have a defect within the warranty period, and it’s been repaired four or more times (or out of service at your dealership for more than 30 days), it’s labeled as a lemon — especially if the defect has a big impact on the vehicle’s value, use, or safety. Once the car meets the state’s definition of a true lemon, the consumer can customarily decide if they want their money back or if they want a replacement vehicle.

What happens if you violate the Federal Lemon Law?

When it comes to Federal Lemon Law cases, if a consumer feels their rights have been violated, they can retain the services of an attorney. In most instances, it’s not the dealership that is taken to court, but the manufacturer of the defective vehicle. Dealerships can end up being involved, though, so it’s best not to tempt fate — stay open and honest with your dealership’s vehicle warranties, read up on your state’s lemon laws, and always put the needs of your customers first.

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DealerTraining101 800-901-5950

private class to become a licensed used car dealer in palm springs

are you ready to get licensed??
we can show you how to obtain:
dealer plates
auction access
dealer fleet insurance
used car dealer surety bond
licensed dmv registration agent
licensed dmv verification agent
we have folks that can build your entire dmv car dealer license application
private classes in fresno, ventura, corona, palm springs and fairfield
Joseph Weatherman
415-730-3131
DMV Certified Dealer Education Provider since 1998
#realcardealerschool
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used car safety checklist

DIVISION 12 SAFETY CHECKLIST

Basic Equipment Checklist
  • Safety Belts – All in good working order.
  • Headlights – 2 White headlights, both working.
  • Taillights – 2 red taillights, both working. Visible for 500 ft. to the rear, red lenses are required.
  • License Plate Lights – White rear license plate light visible for 50 ft. to the rear.
  • Rear Reflectors – 2 red reflectors on side rear fenders of vehicle, either part of taillights or separate.
  • Brake Lights – 2 brake lights, both working, visible from 500 ft. in normal daylight conditions. Red lenses are required.
  • Turn Signals – Right and left turn signals on the front and rear of vehicle. Front signals may be white or amber, rear signals may be red, yellow or amber. Must be visible from 500 ft.
  • License Plates – Front and rear plates are required, except for motorcycles and trailers.
  • Brakes – In good working order
  • Tires – No body ply or belt material exposed, no tred or sidewall separation, should have a minimum of 2/32 inches of tread. Check tire pressure.
  • Exhaust System – Good working order and constant operation. Noise and smoke restrictions apply.
  • Windows & Windshield – Clean, free from obstructions, cracks or decals.
  • Winshield Wipers – Good working wipers required
  • Rearview Mirror – Driver must be able to see at least 200 ft. behind the vehicle at all times.
  • Horn – Working horn required, must be audible from 200 ft. away.
  • Fenders – Must cover entire width of the tire tread that touches the pavement.
  • Minimum Clearance – No part of a passenger vehicle can have less clearance from the road than the lowest part of the rim of any wheel.

 

 

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just who runs the CSLEA ???

Government & Public Affairs Staff

 

Alan Barcelona
CSLEA President
Alan Barcelona leads a statewide law enforcement organization that is the central thread in the public safety net of California and one of America’s most fascinating law-enforcement groups.

The 7,000 members of the California Statewide Law Enforcement Association that Mr. Barcelona is president of track down and arrest violent felons, put out fires, investigate the doctors and dentists we place our trust in, inspect the hospital you’re born in and the funeral home you’re laid to rest at, and everything in between, including the parks you visit, the beaches you swim on, the car you drive, and the food you eat.

In addition to his duties as president of CSLEA, Mr. Barcelona is also a Special Agent for the California Department of Justice. Prior to becoming a DOJ agent, he was a Senior Investigator for the California Department of Motor Vehicles.

Mr. Barcelona started his law-enforcement career in 1981 as a Stanislaus County Deputy Sheriff, where he served as a Jail, Patrol, and SWAT Team officer . He also has taught at two police academies, Modesto Junior College and Delta Junior College in Stockton CA.

He received a Bachelor of Science degree in Organization from the University of San Francisco and a Master’s Degree in Education from the University of La Verne. Mr. Barcelona makes his home in Sacramento, along with his wife and four children.

It is as president of CSLEA that Mr. Barcelona has made his biggest law-enforcement mark, taking over a lightly regarded, rag-tag group of sworn peace officers, investigators, and inspectors teetering on the brink of bankruptcy and turning it into a solvent, cohesive organization with a mission and purpose that have earned it the respect of governors and lawmakers in Sacramento.

Today, the 7,000 members of CSLEA who work in 180 different job classifications for the state of California are raising the standards of their professions to the highest in the nation.

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car dealer school safety checklist

DIVISION 12 SAFETY CHECKLIST

Basic Equipment Checklist
  • Safety Belts – All in good working order.
  • Headlights – 2 White headlights, both working.
  • Taillights – 2 red taillights, both working. Visible for 500 ft. to the rear, red lenses are required.
  • License Plate Lights – White rear license plate light visible for 50 ft. to the rear.
  • Rear Reflectors – 2 red reflectors on side rear fenders of vehicle, either part of taillights or separate.
  • Brake Lights – 2 brake lights, both working, visible from 500 ft. in normal daylight conditions. Red lenses are required.
  • Turn Signals – Right and left turn signals on the front and rear of vehicle. Front signals may be white or amber, rear signals may be red, yellow or amber. Must be visible from 500 ft.
  • License Plates – Front and rear plates are required, except for motorcycles and trailers.
  • Brakes – In good working order
  • Tires – No body ply or belt material exposed, no tred or sidewall separation, should have a minimum of 2/32 inches of tread. Check tire pressure.
  • Exhaust System – Good working order and constant operation. Noise and smoke restrictions apply.
  • Windows & Windshield – Clean, free from obstructions, cracks or decals.
  • Winshield Wipers – Good working wipers required
  • Rearview Mirror – Driver must be able to see at least 200 ft. behind the vehicle at all times.
  • Horn – Working horn required, must be audible from 200 ft. away.
  • Fenders – Must cover entire width of the tire tread that touches the pavement.
  • Minimum Clearance – No part of a passenger vehicle can have less clearance from the road than the lowest part of the rim of any wheel.

 

Categories
#ANAHEIM #BAKERSFIELD #BURBANK #CAMPBELL #CHICO #CITRUSHEIGHTS #CLOVIS #CORONA #COVINA #CULVERCITY #DAVIS #ELCERRITO #EUREKA #FAIRFIELD #FREMONT #FRESNO #GARDENGROVE #GILROY #HAYWARD #LAMESA #LONGBEACH #LOSANGELES #LOSGATOS #MODESTO #NOVATO #ORANGE #PALMSPRINGS #REDDING #RIVERSIDE #ROSEVILLE #SACRAMENTO #SALINAS #SANBERNARDINO #SANDIEGO #SANFRANCISCO #SANJOSE #SANLUISOBISPO #SANMATEO #SANTABARBARA #SANTACRUZ #SANTAMARIA #SANTAROSA #SANTEE #SHERMANOAKS #STOCKTON #TEMECULA #TRACY #TURLOCK #VANNUYS #VENTURA #VISALIA #WALNUTCREEK #WATSONVILLE DealerTraining101 800-901-5950 WHOLESALE CAR DEALER LICENSE

it is easy to @runtheVIN

Where can I find my VIN?

Your vehicle’s unique Vehicle Identification Number (VIN) is a 17-digit number that can be found on the title document, the vehicle registration, and on the insurance policy. The VIN can also be located at the following locations on the car itself:

  • On the driver’s side dashboard
    (viewable through the windshield)
  • On the driver’s side door
    (on a sticker in the door jamb)

More about VINs

Why should I run a VIN check?

Outside of our homes, a car is often one of the most expensive assets we purchase. As a vehicle buyer, you can reduce your risk of hidden problems and intentional fraud. As a vehicle seller, you can help increase confidence for potential buyers by proving that your car has a clean history — and being upfront about defects if any are found. Most people run a VIN check to:

  • Understand a vehicle’s past ownership history
  • Check for hidden issues or prior damage
    (including title brands, total-loss records, and open liens)
  • Avoid getting intentionally scammed or defrauded
    (such as from buying a stolen or unsafe vehicle)
  • Make an informed assessment of a vehicle’s value

More about our vehicle history reports