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the lemon law guidelines

Only dealership customers with warranties are protected under the Federal Lemon Law.01-The Federal Lemon Law-01

You undoubtedly take a lot of pride in your dealership and the inventory you offer. However, whenever you are selling cars — especially used cars — no matter how careful you are about choosing them, there’s a chance they could be destined for a lifetime of constant repairs (and headaches for the owners).

But what do you do if a customer you sold a car to comes back and complains that you sold them a “lemon”? How can you tell the difference between a fluke (like the car randomly stalling) and a pattern that proves consistent mechanical issues? And what are your obligations to the consumer according to the law?

Every dealership needs to understand the Magnuson-Moss Warranty Act, more commonly known as the Federal Lemon Law, which was instituted in 1975 to govern consumer product warranties.

What your dealership needs to know about the Federal Lemon Law02-The Federal Lemon Law-01

The idea of the Federal Lemon Law isn’t about whether or not a vehicle works, it’s about the warranty a customer buys to protect that purchase. If you have a customer that returns to complain about a lemon, but they did not get a warranty, the Federal Lemon Law doesn’t apply in that case; only consumers with written warranties are covered.

To understand your obligations under the Federal Lemon Law, it’s helpful to think about why Congress passed it in the first place. They wanted to:

• Ensure consumers could get complete information about warranty terms and conditions.

• Give consumers the opportunity to compare warranty coverage before buying.

• Promote competition among dealerships on the basis of warranty coverage.

• Strengthen incentives for dealerships to perform their warranty obligations in a timely and thorough manner.

According to the Federal Trade Commission (FTC), there are three basic requirements that could apply to your dealership:

1. As a warrantor, you must designate, or title, your written warranty as either “full” or “limited.”
2. As a warrantor, you must state certain specific information about the coverage of your warranty in a single, clear, and easy-to-read document.
3. As a warrantor or a seller, you must ensure that warranties are available where your warranted consumer products are sold so that consumers can read them before buying.

It’s not just the Federal Lemon Law — read up on state laws, too

The Federal Lemon Law applies to every dealership in every state, but you may also have state-specific Lemon Laws that you must comply with as well. Some states have these laws on the books, while others have used-car buyers’ rights, but it’s up to you to know the exact laws in your state.03-The Federal Lemon Law-01

While the definite legal details vary from state to state, there is a general idea that applies to most. Usually, if a vehicle continues to have a defect within the warranty period, and it’s been repaired four or more times (or out of service at your dealership for more than 30 days), it’s labeled as a lemon — especially if the defect has a big impact on the vehicle’s value, use, or safety. Once the car meets the state’s definition of a true lemon, the consumer can customarily decide if they want their money back or if they want a replacement vehicle.

What happens if you violate the Federal Lemon Law?

When it comes to Federal Lemon Law cases, if a consumer feels their rights have been violated, they can retain the services of an attorney. In most instances, it’s not the dealership that is taken to court, but the manufacturer of the defective vehicle. Dealerships can end up being involved, though, so it’s best not to tempt fate — stay open and honest with your dealership’s vehicle warranties, read up on your state’s lemon laws, and always put the needs of your customers first.

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Pre License Class Moves Online

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ONLINE DMV APPROVED PRE LICENSE CLASS

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Sacramento Car Dealer School 2021

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Beginning our 24th Year

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California DealerLicense 101 Checklist

TriStar Motors

is the leading provider

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where do i find the VIN ???

What’s a VIN?
A Vehicle Identification Number (VIN) is the 17-character identifier for your car, truck, or motorcycle. It looks like this: 1VXBR12EXCP901213, and encodes the vehicle’s manufacturer, features, and serial number. No two vehicles have the same VIN, so it serves as your car’s fingerprint– this allows for all reports of accidents, title problems, insurance incidents, and more to be tracked through each vehicle’s VIN.

Through VinAudit.com, you can look up records associated with your VIN instantly:

Enter VIN:
What’s this? Example: 1VXBR12EXCP901213

Where can I find my VIN?
You can find your vehicle’s VIN in the title document, the vehicle registration, and on the insurance policy. The VIN could also be located at the following locations on the car itself:

  • On the driver’s side dashboard
    (viewable through the windshield)
  • On the driver’s side door
    (on a sticker in the door jamb)

Why would I order a VIN report?
A VIN report lets you learn about your vehicle’s history. It includes checks for whether the car has been stolen, experienced accidents, recorded as salvaged, as well as many othertitle problem checks. Ordering a VIN report before purchasing a vehicle allows you to catch potential problems and purchase with confidence.

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Dealer License SCAM Wholesale License

  • The Wholesale Dealer License Scam. 
  • They are offering you a wholesale dealer license but the services do not make it clear in their promotional material that a wholesale dealer cannot sell to the public
  • Wholesale dealers can only sell to other dealers.  Wholesale dealers act as finders for retail dealers.  I have received many phone calls from individuals who have invested $2-$3K in getting a “dealer license” only to find that it was wholesale, worthless for what they wanted to do.

The offer may refer to the wholesale license as an auto dealer license, which it is, but it is wholesale only.  If you want to sell to the public, do not obtain the wholesale dealer license.

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always #runtheVIN

CARDEALERVEHICLEHISTORYREPORTS

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Check the VIN

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Best Auto Repair in Santa Cruz

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founded by his father in Santa Cruz

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always #runtheVIN

CARDEALERVEHICLEHISTORYREPORTS

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SoCal Vehicle Dealer Software

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Our powerful single point of entry system let’s you spend more time making deals and less time banging your head against your keyboard!

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REAL Dealers teaching Dealers

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San Francisco Muscle Car Collector



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REAL Dealers teaching Dealers

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does your instructor really sell cars ???

Main Location Information
TRISTAR MOTORS LLC  
454 TALBERT STREET   
DALY CITY CA  94014 
Tel: (800)901-5950
Location Opened :09/23/2016
Location Closed:
Licensed to Provide, 
Offer or Sell:
Used Snowmobile Dealer. 
Used Auto/Commercial Vehicle Dealer. 
Used Motorcycle Vehicle Dealer. 
Autobroker. 
Used Trailer Vehicle Dealer. 
License Information
License No.:35862
License First Issued:09/22/1998
Operator or Contact:
Owner of Business:TRISTAR MOTORS LLC 
Mailing Address:500 CATHEDRAL DR PO BOX 883 
APTOS CA 95001
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Check the VIN

61 corvette

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